TEAM

SitSnapp provides productions with access to a network of qualified tutors, homeschooling teachers, learning facilitators (delivering online curriculums), and sports coaches who understand the unique demands of a film set. Our professionals ensure that child actors and crew kids continue to receive structured education, academic support, and recreational development while on set, on location, or during travel.

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FILMSET EDUCATORS AND COACHES 

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• Home Schooling Teachers
• Tutors (academic support, subject-specific, and exam preparation)
• Home Schooling Facilitators
• Special Needs Educators and Facilitators
• Teacher Assistants and Learning Support Staff
• Sports Coaches (individual or group sessions, age-appropriate)

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VETTING AND SCREENING

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All educators and coaches undergo rigorous checks to meet film set requirements:

• Fully Vetting
• Police Clearance ChecksID and Drivers License Checked
• Personally, Professionally Interviewed
• Evaluation of Childcare Skills, Knowledge, and Philosophy
• Reference Checks
• Have their own Vehicles and Valid Drivers Licenses
• Educated at a Tertiary Level
• Highly Experienced with Excellent References
• Mature, Caring, Patient and Kind

BOOKING NOTICE

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CAPETOWN SERVICE CENTRES

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• Cape Town (CBD)
• Constantia
• Durbanville
• Stellenbosch
• Tableview

GAUTENG SERVICE CENTRES

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• Sandton
• Lonehill
• Roodepoort
• Benoni
• Bedfordview
• NorthCliff
• Midrand
• Centurion

Please note that while we provide service up to 100km from the aforementioned centers, service is only available for same day bookings within a 20km radius of service areas. Any distance beyond 20km from these centres is charged at R 9 p/km in each direction.

PAYMENTS

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TIMING

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• On roles requiring fewer than 24 hours service across all bookings, all Education Support Services are paid in advance.
• On roles requiring 25 or more hours service across all bookings, Service Registration Fee is paid to request service, and the Placement Fee for the projected total of the contract is paid prior to start of the role on confirmation of placement when the client confirms the Educator they would like to hire.
• Education Service Fees are paid in advance for roles not exceeding 31 days in duration.
• For ongoing contracts exceeding 31 days in duration, Educator fees are billed monthly in advance and the Placement Fee in totality is paid on confirmation of Placement.

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OVERTIME | LOGISTICS

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Any overtime, extra hours, or child-related expenses incurred during outings or activities are billed in arrears. Payment for these fees is due on the last working day of the contract, or weekly for extended contracts beyond 7 days in duration.

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PAYMENT METHODS

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• Credit Card.
• EFT from a South African Bank Account

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NOTES

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Credit Card Payments attract a 5% Processing Fee.

CANCELLATIONS

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for contracts requiring 24 hours(or fewer) service across all bookings the following applies;

• Cancellations received less than 48 hours before the scheduled start time, or after the role has commenced, are non-refundable.
• For cancellations made more than 48 hours in advance, the full Booking Fee remains due and payable, as outlined in the Payments section and Terms of Service, while up to 50% of any remaining or pre-paid amount may be refunded at the agency’s discretion.
• Any approved refunds will be processed within 3–15 working days.

for contracts requiring 25 hours(or more) service across all bookings the following applies;

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• Registration Fees are non-refundable once the search has been authorised as they cover SitSnapp’s recruitment costs.
• Placement Fees for Short Term Contracts are non-refundable, as these fees relate to the agency’s service, which is deemed to have taken place once a candidate has been confirmed.

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As Short Term roles are subject to the provisions of the Basic Conditions of Employment Act (BCEA), the following notice periods and conditions apply:

• 25 hours – 31 days: A minimum of 2 weeks’ notice is required.
• If a contract of less than 31 days is cancelled without 2 weeks’ notice, any fees corresponding to the 2-week notice period are forfeited.
• If the remaining contract period is shorter than 2 weeks, the remaining service within that window is forfeited.
• 32 days – 180 days: A minimum of 1 month’s notice is required.
• If a contract exceeding 32 days is cancelled without the required notice, the fees corresponding to the notice window are forfeited.
• If the remaining contract period is shorter than 1 month, the remaining service within that window is forfeited.
• If the originally booked contract period extends beyond the notice period, up to 50% of the remaining Sitter fees beyond the notice period may be refunded at the agency’s discretion.
• Requests to change the hours of a confirmed booking within a StaySit contract must be submitted at least 24 hours in advance. If less than 24 hours’ notice is provided, the originally scheduled hours will be deemed used and are non-refundable, though the sitter may accommodate if available.
• In the event of cancellation of a contract initially agreed at a reduced rate due to a longer booked duration, the rate shall revert to the standard rate applicable for the hours actually worked, as if the booking had been made at such rate from the commencement of the contract.
• In the event of a cancellation of an unconfirmed booking, a 100% refund of the ‘Sitter Fees’ will be issued or they may be used for your next booking.

Any approved refunds will be processed within 3–15 working days.