GAUTENG SERVICE CENTRES

• Sandton
• Lonehill
• Roodepoort
• Benoni
• Bedfordview
• NorthCliff
• Midrand
• Centurion

We provide service within 100km from the aforementioned centers, however any distance beyond 20km from these centres is charged at R 9 p/km in each direction.

TEAM

SitSnapp offers traveling families access to over 3000 pre-screened childcare and teaching professionals who have a tertiary education level, experience, their own vehicles and first aid. We continually recruit in order to provide this service as someone available today, may not be next week. We’re committed to supporting teaching and childcare professionals whose passion for children shines through their studies, experience, and proven record of service excellence.

SERVICES PROVIDED BY

• Governesses
• Au pairs
• Professional Nannies
• Infant Care Specialists
• Special Needs Companions
• Night Nurses (Professional | Medical)
• PA – Au pair’s
• ECD Practitioners
• Home Schooling Teachers
• Tutors
• Home Schooling Facilitators
• Special Needs Facilitators
• Teacher and Assistant Educators
• Coaches

VETTING AND SCREENING

All of our Child Care Professionals are:

• Fully Vetted
• Police Clearance Checked
• ID and Drivers License Checked
• Personally, professionally Interviewed
• Evaluation of Childcare Skills, Knowledge, and Philosophy
• Reference Checks
• Have their own vehicles and valid Drivers Licenses
• First Aid Qualified
• Educated at a Tertiary Level
• Highly Experienced with Excellent References
• Mature, Caring, Patient and Kind

RATIOS

The ratio of children to carer, and the requirements for the carer are determined by the number and ages of children requiring care.

The minimum requirements of child carers to care for;

• Up to 2 children over 6 years old;

are;

• NQF 5, equivalent or higher (certificate / diploma level education)
• 1 – 2 years or more, relative experience with children of the same ages as those requiring care
• Level 1 First Aid
• Own Vehicle

The minimum requirements of child carers to care for;

• up to 3 children over 6 years old;
• up to 2 children 3 to 5 years old;
• up to 1 child, 2 years old or under;

are;

• NQF 5, equivalent or higher (certificate / diploma level education)
• 3 – 5 years of relative experience with children as the same ages of those requiring care
• Level 1 First Aid
• Own Vehicle

The minimum requirements of child carers to care for;

• up to 5 children over 6 years old;
• up to 3 children 3 to 5 years old;
• up to 2 children 2 years old or under;
• Substitute play group teacher;
• teachers/tutors

are;

• NQF 6, equivalent or higher (degree level education)
• 5 years or more of relative experience with children as the same ages of those requiring care
• Level 1 First Aid
• Own Vehicle

NOTICE REQUIRED

All temporary childcare bookings in Gauteng, a minimum 1 week (7 calendar days, or 5 working days) notice period is required.

*Bookings are subject to availability.

PlayPAX are locally packed and consist of many items per activity, the following minimum notice periods are therefore required:

• Booking PlayPAX for up to 3 children in Cape Town: 5 working days notice
• Booking PlayPAX for 4 – 10 children: 10 to 15 working days notice
• Booking PlayPAX for more than 11+ children: 4 to 6 weeks notice is recommended

STAYSIT RATES

For StaySits contracts, requiring 25 hours service or more, the following applies;

REGISTRATION

The Registration Fee is a once off fee of R 950. Once the request is processed it is not refundable and remains due whether the booking is completed or cancelled; as it covers our sourcing related costs.

PLACEMENT

• 1- 31 days Service: 35% of fee paid to contractor or minimum R 1950.
• 32 – 90 days Service: 30% of contract fee paid to contractor per month; or minimum R 1850 per month.
• 91+ days Service: 25% of contract fee paid to contractor per month; or minimum R 1750 per month.

SITTERS

The Sitter Fee covers the childcare providers service fees.

Quoted dependent on:

• The Number and Ages of Children
• Duties and Needs of Children
• Service Area | City
• Experience Level
• Required
  Education Level
• Required
  Hours Required | Duration of Contract

AVERAGE RATES

• Night Nursing: From R 1150 to R 950 per shift
• Child Care Rate Range: R 140 per hour – R 300 per hour
• Student Care Rate Range: R 160 per hour – R 600 per hour
• Home and Administrative Care Rate Range: R 140 – R 300 per hour

• Rates are charged per hour (no half hour rates) unless quoted otherwise.
• A lower rate is generally offered on roles requiring 50 or more hours of service, and/or taking place over longer than a 31 day period.
• The minimum booking is 4 hours or the equivalent rate per booking.
• Double rates apply on public holidays and from 6pm on the evening prior to a public holiday.

TRAVEL | OTHER

Getting to the Booking Address

R 9 p/km (charged to and from) for every km over 20km away from the following CBD’s:

• Sandton
• Lonehill
• Roodepoort
• Benoni
• Bedfordview
• NorthCliff
• Midrand
• Centurion

Chaperoning | Outings

Add R 9 p/km from pick up point to return or drop off point.

Valet | Parking

Valet/parking costs are paid by the client to the child carer or where guest bookings is required to add this to be deducted from the clients account.

PAYMENTS

TIMING

• All SnappSits contracts (24 hours or less) are paid in advance.
• Full fees are due to proceed with the service.

OVERTIME | LOGISTICS

• Any overtime, extra hours, or child-related expenses incurred during outings or activities are billed in arrears by latest the next working day for immediate payment.
• All fees for PlayPax, PlayBoxes, Hiring Items, damage deposits and delivery fees are due to confirm and receive these services.
• Any tips may be provided to the Sitter in cash on completion of the booking, else added to the bill for easy payment via credit card or debit card on completion of the booking.

PAYMENT METHODS

GuestCARE CLUB Members

• Guests of GuestCARE Members (Registered hotels, concierge etc) may, beyond making bookings on behalf of guests, also make payment on behalf of their guests saving guests the 5% fee paid for credit card payments if processed by EFT.
• SitSnapp can alternatively send your guest a link directly for processing of payment for the requested booking via credit card.
• Local South African Guests may process payment via EFT or credit card.

Private Travelling Families

• Directly contracting Local and International guests are welcome to pay via Credit Card.
• Else, if you are a South African family, or have South African friends or family happy to make payment on your behalf, payment may be made by any South African account holder directly via EFT to our account.

Notes

Credit Card Payments attract a 5% Processing Fee.

STAYSIT CANCELLATIONS

For cancellations of StaySit Contracts (totalling 25 hours or more across all bookings):

• Registration Fees are non-refundable.
• Placement Fees for StaySit Contracts are non-refundable, as these fees relate to the agency’s service, which is deemed to have taken place once a candidate has been confirmed.

As StaySit roles are subject to the provisions of the Basic Conditions of Employment Act (BCEA), the following notice periods and conditions apply:

• 25 hours – 31 days: A minimum of 2 weeks’ notice is required.
  • If a contract of less than 31 days is cancelled without 2 weeks’ notice, any fees corresponding to the 2-week notice period are forfeited.
  • If the remaining contract period is shorter than 2 weeks, the remaining service within that window is forfeited.
• 32 days – 180 days: A minimum of 1 month’s notice is required.
• If a contract exceeding 32 days is cancelled without the required notice, the fees corresponding to the notice window are forfeited.
• If the remaining contract period is shorter than 1 month, the remaining service within that window is forfeited.
• If the originally booked contract period extends beyond the notice period, up to 50% of the remaining Sitter fees beyond the notice period may be refunded at the agency’s discretion.
• Requests to change the hours of a confirmed booking within a StaySit contract must be submitted at least 24 hours in advance. If less than 24 hours’ notice is provided, the originally scheduled hours will be deemed used and are non-refundable, though the sitter may accommodate if available.
• In the event of cancellation of a contract initially agreed at a reduced rate due to a longer booked duration, the rate shall revert to the standard rate applicable for the hours actually worked, as if the booking had been made at such rate from the commencement of the contract.
• In the event of a cancellation of an unconfirmed booking, a 100% refund of the ‘Sitter Fees’ will be issued or may be credited to be used for your next booking.
• Any approved refunds will be processed within 3–15 working days.

FAQS

Q: Will we get the same Sitter for every booking?

A: If you make all your bookings together, we are generally able to secure the same persons for all bookings.

Q: Why do we differentiate between roles requiring less than a total of 24 hours service and more than 24 hours service?

A: It’s legislative, relates to the tax related implications of offering these services.

Bookings with more than 50 hours per month also attract discounted rates.