TEAM

SitSnapp offers travelling families access to over 3000 pre-screened childcare and teaching professionals who have a tertiary education level, experience, their own vehicles and first aid. We continually recruit in order to provide this service as someone available today, may not be next week. We’re committed to supporting teaching and childcare professionals whose passion for children shines through their studies, experience, and proven record of service excellence.

SERVICES PROVIDED BY

• Governesses
• Au pairs
• Professional Nannies
• Infant Care Specialists
• Special Needs Companions
• Night Nurses (Professional | Medical)
• PA – Au pair’s
• ECD Practitioners
• Home Schooling Teachers
• Tutors
• Home Schooling Facilitators
• Special Needs Facilitators
• Teacher and Assistant Educators
• Coaches

VETTING AND SCREENING

All of our Child Care Professionals are:

• Fully Vetted
• Police Clearance Checked
• ID and Drivers License Checked
• Personally, professionally Interviewed
• Evaluation of Childcare Skills, Knowledge, and Philosophy
• Reference Checks
• Have their own vehicles and valid Drivers Licenses
• First Aid Qualified
• Educated at a Tertiary Level
• Highly Experienced with Excellent References
• Mature, Caring, Patient and Kind

RATIOS

The ratio of children to carer, and the requirements for the carer are determined by the number and ages of children requiring care.

The minimum requirements of child carers to care for;

• Up to 2 children over 6 years old;

are;

• NQF 5, equivalent or higher (certificate / diploma level education)
• 1 – 2 years or more, relative experience with children of the same ages as those requiring care
• Level 1 First Aid
• Own Vehicle

The minimum requirements of child carers to care for;

• up to 3 children over 6 years old;
• up to 2 children 3 to 5 years old;
• up to 1 child, 2 years old or under;

are;

• NQF 5, equivalent or higher (certificate / diploma level education)
• 3 – 5 years of relative experience with children as the same ages of those requiring care
• Level 1 First Aid
• Own Vehicle

The minimum requirements of child carers to care for;

• up to 5 children over 6 years old;
• up to 3 children 3 to 5 years old;
• up to 2 children 2 years old or under;
• Substitute play group teacher;

are;

• NQF 6, equivalent or higher (degree level education)
• 5 years or more of relative experience with children as the same ages of those requiring care
• Level 1 First Aid
• Own Vehicle

STAYSIT RATES

for StaySits contracts, requiring 25 hours service or more, the following applies;

REGISTRATION 

The Registration Fee is a once off fee of R 950. Once the request is processed it is not refundable and remains due whether the booking is completed or cancelled; as it covers our sourcing related costs.

PLACEMENT

• 1- 31 days Service: 35% of fee paid to contractor or minimum R 1950.
• 32 – 90 days Service: 30% of contract fee paid to contractor per month; or minimum R 1850 per month.
• 91+ days Service: 25% of contract fee paid to contractor per month; or minimum R 1750 per month.

SITTERS

The Sitter Fee covers the childcare providers service fees.

Quoted dependent on:

• The Number and Ages of Children
• Duties and Needs of Children
• Service Area | City
• Experience Level Required
• Education Level Required
• Hours Required | Duration of Contract

Average Rate Guide:

• Night Nursing: From R 1150 to R 950 per shift
• Child Care Rate Range: R 140 per hour – R 300 per hour
• Student Care Rate Range: R 160 per hour – R 600 per hour
• Home and Administrative Care Rate Range: R 140 – R 300 per hour

• Rates are charged per hour (no half hour rates) unless quoted otherwise.
• A lower rate is generally offered on roles requiring 50 or more hours of service, and/or taking place over longer than a 31 day period.
• The minimum booking is 4 hours or the equivalent rate per booking.
• Double rates apply on public holidays and from 6pm on the evening prior to a public holiday.

TRAVEL | OTHER

Getting to the Booking Address:

R 9 p/km (charged to and from) for every km over 20km away from the following CBD’s ;

• Cape Town (CBD)
• Constantia
• Durbanville
• Stellenbosch
• Tableview

Chaperoning | Outings | Tours

• Add R 9 p/km from pick up point to return or drop off point.

Valet|Parking

• Valet/parking costs are paid by the client to the child carer or where guest bookings is required to add this to be deducted from the clients account.

• Cape Town (CBD)
• Constantia
• Durbanville
• Stellenbosch
• Tableview

Please note that while we provide service up to 100km from the aforementioned centers, service is only available for same day bookings within a 20km radius of service areas. Any distance beyond 20km from these centres is also charged at R 9 p/km in each direction.

NOTICE REQUIRED

For StaySit Bookings and Contracts we accept bookings to be worked anytime, and can immediately provide services on the following basis;

• if based within a 20km radius of our service centres request childcare for same-day bookings with as little as 3 hours notice*, from Monday to Friday, else;
• if based more than 20km from our service centres; a minimum of 1 working days* notice is required;

-it’s important to bear in mind that when you need a longer term contract it may take a few days to secure the longer term sitter to assist you. We therefore recommend at minimum 5 working days notice to secure the same person for all your bookings on a contract exceeding a total of 24 hours service across all bookings.

PAYMENTS

TIMING

• All SnappSits contracts (24 hours or less) are paid in advance.
• Full fees are due to proceed with the service.

OVERTIME | LOGISTICS

• Any overtime, extra hours, or child-related expenses incurred during outings or activities are billed in arrears by latest the next working day for immediate payment.
• All fees for PlayPax, PlayBoxes, Hiring Items, damage deposits and delivery fees are due to confirm and receive these services.
• Any tips may be provided to the Sitter in cash on completion of the booking, else added to the bill for easy payment via credit card or debit card on completion of the booking.

PAYMENT METHODS

GuestCARE CLUB Members

• Guests of GuestCARE Members (Registered hotels, concierge etc) may, beyond making bookings on behalf of guests, also make payment on behalf of their guests saving guests the 5% fee paid for credit card payments if processed by EFT.
• SitSnapp can alternatively send your guest a link directly for processing of payment for the requested booking via credit card.
• Local South African Guests may process payment via EFT or credit card.

Private Traveling Families

• Directly contracting Local and International guests are welcome to pay via Credit Card.
• Else, if you are a South African family, or have South African friends or family happy to make payment on your behalf, payment may be made by any South African account holder directly via EFT to our account.

Notes

Credit Card Payments attract a 5% Processing Fee.

STAYSIT CANCELLATIONS

For cancellations of StaySit Contracts (totaling 25 hours or more across all bookings):

• Registration Fees are non-refundable.
• Placement Fees for StaySit Contracts are non-refundable, as these fees relate to the agency’s service, which is deemed to have taken place once a candidate has been confirmed.

As StaySit roles are subject to the provisions of the Basic Conditions of Employment Act (BCEA), the following notice periods and conditions apply:

• 25 hours – 31 days: A minimum of 2 weeks’ notice is required.
  • If a contract of less than 31 days is cancelled without 2 weeks’ notice, any fees corresponding to the 2-week notice period are forfeited.
  • If the remaining contract period is shorter than 2 weeks, the remaining service within that window is forfeited.
• 32 days – 180 days: A minimum of 1 month’s notice is required.
  • If a contract exceeding 32 days is cancelled without the required notice, the fees corresponding to the notice window are forfeited.
  • If the remaining contract period is shorter than 1 month, the remaining service within that window is forfeited.
• If the originally booked contract period extends beyond the notice period, up to 50% of the remaining Sitter fees beyond the notice period may be refunded at the agency’s discretion.
• Requests to change the hours of a confirmed booking within a StaySit contract must be submitted at least 24 hours in advance. If less than 24 hours’ notice is provided, the originally scheduled hours will be deemed used and are non-refundable, though the sitter may accommodate if available.
• In the event of cancellation of a contract initially agreed at a reduced rate due to a longer booked duration, the rate shall revert to the standard rate applicable for the hours actually worked, as if the booking had been made at such rate from the commencement of the contract.
• In the event of a cancellation of an unconfirmed booking, a 100% refund of the ‘Sitter Fees’ will be issued or they may be used for your next booking.
• Any approved refunds will be processed within 3–15 working days.