TEAM

SitSnapp offers travelling families access to over 3000 pre-screened childcare and teaching professionals who have a tertiary education level, experience, their own vehicles and first aid. We continually recruit in order to provide this service as someone available today, may not be next week. We’re committed to supporting teaching and childcare professionals whose passion for children shines through their studies, experience, and proven record of service excellence.

SERVICES PROVIDED BY

---

• Governesses
• Au pairs
• Professional Nannies
• Infant Care Specialists
• Special Needs Companions
• Night Nurses (Professional | Medical)
• PA – Au pair’s
• ECD Practitioners
• Home Schooling Teachers
• Tutors
• Home Schooling Facilitators
• Special Needs Facilitators
• Teacher and Assistant Educators
• Coaches

---

VETTING AND SCREENING

---

All of our Child Care Professionals are:

• Fully Vetted
• Police Clearance Checked
• ID and Drivers License Checked
• Personally, professionally Interviewed
• Evaluation of Childcare Skills, Knowledge, and Philosophy
• Reference Checks
• Have their own vehicles and valid Drivers Licenses
• First Aid Qualified
• Educated at a Tertiary Level
• Highly Experienced with Excellent References
• Mature, Caring, Patient and Kind

RATIOS

---

The ratio of children to carer, and the requirements for the carer are determined by the number and ages of children requiring care. The minimum requirements of child carers to care for;

• Up to 2 children over 6 years old;

are;

• NQF 5, equivalent or higher (certificate / diploma level education)
• 1 – 2 years or more, relative experience with children of the same ages as those requiring care
• Level 1 First Aid
• Own Vehicle

---

The minimum requirements of child carers to care for;

• up to 3 children over 6 years old;
• up to 2 children 3 to 5 years old;
• up to 1 child, 2 years old or under;

are;

• NQF 5, equivalent or higher (certificate / diploma level education)
• 3 – 5 years of relative experience with children as the same ages of those requiring care
• Level 1 First Aid
• Own Vehicle

---

The minimum requirements of child carers to care for;

• up to 5 children over 6 years old;
• up to 3 children 3 to 5 years old;
• up to 2 children 2 years old or under;
• Substitute play group teacher;

are;

• NQF 6, equivalent or higher (degree level education)
• 5 years or more of relative experience with children as the same ages of those requiring care
• Level 1 First Aid
• Own Vehicle

SNAPPSIT RATES

---

For SnappSit contracts, requiring 24 hours service or less, the following applies;

---

BOOKINGS

---

The booking fee is the agencies service fee and is charged at R 450 (ZAR) per booking per candidate booked;

• Rates depend on service requirements / notice.
• Guests of certain GuestCARE Club members receive lower rates.

Once the request is processed, the Booking Fee is not refundable and is due whether the booking is completed or cancelled, as it covers SitSnapp sourcing related costs.

---

SURCHARGES

---

• A R 150.00 (ZAR) surcharge is charged for sick care when the care of a sick child is required.
• A R 150.00 (ZAR) surcharge is charged for same day requests, and requests made after 4:00 P.M. NB: The evening before a booking day (Please note Saturday/Sunday bookings are viewed as a ‘booking day’ in this case), and for bookings made on a public holiday or for bookings which will run after 6pm the night before a public holiday.
• Double rates apply on public holidays and from 6pm on the evening prior.

---

SITTERS SERVICE FEE

---

The service fee covers the child care providers service fees.

• Rates are charged per hour
• Minimum booking is 4 hours or the equivalent rate

The following rates apply for those roles requiring a total of less than 24 hours across all bookings:

---

TRAVEL | OTHER

---

Getting to the Booking Address

• Cape Town (CBD)
• Constantia
• Durbanville
• Stellenbosch
• Tableview

Chaperones

Add R 9 p/km from pick up point to return or drop off point.

Valet|Parking

Valet/parking costs are paid by the client to the child carer or where guest bookings is required to add this to be deducted from the clients account.

CAPETOWN SERVICE CENTRES

---

• Cape Town (CBD)
• Constantia
• Durbanville
• Stellenbosch
• Tableview

Please note that while we provide service up to 100km from the aforementioned centers, service is only available for same day bookings within a 20km radius of service areas. Any distance beyond 20km from these centres is also charged at R 9 p/km in each direction.

NOTICE REQUIRED

---

For SnappSit Bookings and Contracts we accept bookings to be worked anytime, however, the following notice periods are required at a minimum;

• if based within a 20km radius of our service centres request childcare for same-day bookings with as little as 3 hours notice*, from Monday to Friday, else;
• if based more than 20km from our service centres; a minimum of 1 working days* notice is required.

*Booking 3 working days in advance is recommended to secure bookings during peak season (Sept – Feb).

PAYMENTS

---

TIMING

---

• All SnappSits contracts (24 hours or less) are paid in advance.
• Full fees are due to proceed with the service.

---

OVERTIME | LOGISTICS

---

• Any overtime, extra hours, or child-related expenses incurred during outings or activities are billed in arrears by latest the next working day for immediate payment.
• All fees for PlayPax, PlayBoxes, Hiring Items, damage deposits and delivery fees are due to confirm and receive these services.
• Any tips may be provided to the Sitter in cash on completion of the booking, else added to the bill for easy payment via credit card or debit card on completion of the booking.

---

PAYMENT METHODS

---

GuestCARE CLUB Members

• Guests of GuestCARE Members (Registered hotels, concierge etc) may, beyond making bookings on behalf of guests, also make payment on behalf of their guests saving guests the 5% fee paid for credit card payments if processed by EFT.
• SitSnapp can alternatively send your guest a link directly for processing of payment for the requested booking via credit card.
• Local South African Guests may process payment via EFT or credit card.

Private Traveling Families

• Directly contracting Local and International guests are welcome to pay via Credit Card.
• Else, if you are a South African family, or have South African friends or family happy to make payment on your behalf, payment may be made by any South African account holder directly via EFT to our account.

Notes

---

Credit Card Payments attract a 5% Processing Fee.

SNAPPSIT CANCELLATIONS

---

• Cancellations received less than 48 hours before the scheduled start time, or after the role has commenced, are non-refundable.
• For cancellations made more than 48 hours in advance, the full Booking Fee remains due and payable, as outlined in the Payments section and Terms of Service, while up to 50% of any remaining or pre-paid amount may be refunded at the agency’s discretion.
• Any approved refunds will be processed within 3–15 working days.